Frequently Asked Questions
Where do you ship and what are your shipping methods?
We ship to everywhere in the USA! All orders shipping to the USA ship with either USPS First Class or Priority Mail depending on your order's total weight. Rates start at $3.95. Enter in your zip code at checkout to find out what your shipping cost will be.
All US Fine Jewelry orders over $250 will ship with insurance and Signature Confirmation. All US apparel orders over $400 will ship with insurance and Signature Confirmation. If you are shipping internationally and you would like insurance or Signature Confirmation please contact us for set up before your order ships. International insurance and Signature Confirmation is an add-on service that you must set up and pay for prior to shipping.
We ship WORLDWIDE to the countries listed below using USPS International First Class Mail (delivery in 15-20 business days). Additional VAT, customs fees, and duties are not included in your order's shipping cost. To find out what your additional fees may be (if any), you may contact your local customs or post office.
- Costa Rica
- United Kingdom
- The Netherlands
- New Zealand
- U.S. Virgin Islands
What is your return policy?
You can view our full return policy here. We want you to be happy with your purchase! All items (excluding items placed on layaway, rentals, antiques and collectibles) can be returned for store credit or exchange within 3 days of receipt. You must contact us within 3 days of receiving your order if you would like to return. NO REFUNDS. Your item must be unused and in the same condition that it was received. It must also be in the original packaging.
Please note: All antique & collector's items are final sale and cannot be returned. Due to the delicate nature of these items, shipping them back and forth can harm them as well as deplete their value. Please be sure to ask questions before purchasing or check the item's measurements for accurate fit.
I need help! How can I contact you?
We are always happy to help! You can email us anytime at firstname.lastname@example.org or by clicking here. We will respond to you as soon as we can - typically within 24 hours.
Do you still offer rentals? How can I rent an item? I need it for a special event or a photoshoot.
Unfortunately we no longer offer rentals but will work with you if you are interested in using an item for print or editorial. Please contact us for more info.